Help & Support

Have a question about your account, an order, or how the platform works? Our Help Center is the fastest way to get answers. You can browse frequently asked questions, learn how to manage your listings or purchases, and find step-by-step guides for common tasks — all in one place.

If you can't find what you're looking for, the quickest way to reach us is by email at support@thrifit.com. You can also raise a query directly from the Help & Support section inside the Thrift Store mobile app — our team typically responds within 24 hours.

We handle the shipping so you don't have to worry about a thing. Once your order is confirmed, our fulfilment team packages it with care and hands it over to one of our trusted delivery partners. We've collaborated with leading logistics providers to ensure your pre-loved finds arrive safely and on time, no matter where you are.

Standard delivery typically takes 5–7 business days depending on your location. You'll receive a tracking link via email as soon as your order is dispatched, so you can follow its journey every step of the way. For questions about a specific shipment, feel free to contact us with your order number and we'll be happy to help.

We want you to love every item you buy. If something isn't quite right — whether it arrived damaged, doesn't match the listing, or simply isn't what you expected — we're here to make it right. Returns and refund requests are handled on a case-by-case basis to ensure a fair outcome for both buyers and sellers.

To initiate a return or refund, simply raise a ticket by emailing us at support@thrifit.com with your order details and reason for the request. Alternatively, you can submit a query directly through the Help & Support section in the Thrift Store mobile app. Our team will review your request and get back to you within 48 hours with the next steps.

Whether you have a question, feedback, or just want to say hello — we'd love to hear from you. Our support team is available to assist with anything related to your Thrift Store experience, from account issues to partnership enquiries.

The best way to get in touch is by emailing support@thrifit.com. You can also use the in-app Help & Support feature on the Thrift Store mobile app to send us a message. We aim to respond to all enquiries within 24 hours during business days.